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hyatt

We moved…to Maui!

August 10, 2020 by boltonpoints

The view from our lanai

To say the last few months have been a whirlwind feels like an understatement. We just got here 8 days ago – July 31st – and yes we are quarantining (more on that later). But first, the obvious: how did we end up here? I also briefly detail what our day of travel experience was like.

Over Memorial Day, we drove down to Pismo Beach to get out of the city for a socially distanced weekend. On the way out, we ordered from Philz Coffee (an SF staple) and Leigh was picking it up while I waited in the car. Leigh gets in with the coffees and begins to tell me about a conversation she overheard in line. A couple ran into some friends and begin telling them they were moving out of SF to road trip for the rest of the year. They would move to a new location every month.

Lightbulb!

By Memorial Day, I think most of us were beginning to question the point of life after having been cooped up at home for the better part of 3 months. For us in particular, we started to question why are we living in the most expensive city in the US when we really don’t need to physically be here? We spent the rest of the weekend scheming as to what we wanted to do and where we wanted to go.

With San Francisco being so expensive, we figured we could literally move ANYWHERE for cheaper than what we’re paying now. That and the fact we don’t have anything tying us down to SF left us in an the unusual position of being able to choose our next move.

When we made the list below, we had no idea that the first wave of COVID would actually never end. It was that weekend that the United States hit 100,000 deaths from COVID, while today we stand at more than 160,000 with no signs of abatement.

Our criteria was as follows:

  • Reduction in cost of living (easy)
  • Lots of free outdoor activities, including the winter, when we expected the second to hit
  • A killer view

Tahoe? Sounds awesome, but what about the winter? If the second wave is as bad as scientists are saying, will the ski resorts open? How about a SoCal beach town? Sounds awesome, but the weather isn’t great in the winter, not to mention the “town” part of it could be severely reduced. The Pacific Northwest was also high on our list, but again, winter. The idea of moving monthly also sounded appealing, however my concern was that if things went south, where would we be when the music stopped? What if short term rentals got shut down again like they did in many places in March/April? A lot of risk, we decided.

“What about Hawaii?” one of us asked.

Coincidentally my brother was in quarantine at port when there was an COVID outbreak on his naval ship about this time, allowing us to be able to talk to him regularly. Hawaii is notoriously difficult to move to with a pet because they’re a rabies-free state (the only one in fact). Since he’d done it, we picked his brain and it sounded daunting. We started to look into the requirements and I thought, okay this is a lot of stuff, but it’s manageable. I’ll provide those details in a separate post.

At the same time, I started casually looking at apartments on different islands. Oahu sounded great if things opened back up because there’s so much culture on the island, but traffic sucks, housing is more expensive, and it’s just crowded. I’ve been to the Big Island several times and absolutely love it there, however it’s a little too laid-back. Maui – where we’ve both been exactly once – seemed to split the difference between the two.

After sifting through a lot of scams on Craigslist, we ended up finding a rental from a local realtor who was taking her vacation rentals off the market. At that time, she had a couple from Seattle that had come to Maui for about a week in March and was still there…in June! The location of the unit in Kihei looked perfect, not to mention it was ocean front. The pictures looked incredible; we’ll take it!

And so began the whirlwind that was the last 2 months of dog vaccinations, blood work, and vet check-ups, all the while packing up an apartment we really loved. Leigh’s work quickly approved her move, however mine was a little more complicated but ultimately got approved. During the same time, my work was requiring 60 hours a week, leaving my what feeling perpetually drained.

We left SF, but our stuff is still in storage there

We elected to not tell anyone until we get all of our affairs in order, including the certification from the state of Hawaii that we could bring our dog, Dallas. To think all of our plans could’ve been torpedoed by a dog!

We made it, but how was traveling again?

The last time we were on a plane was March 19, when we flew back from Mauritius. To say it was a surreal experience isn’t really adequate. We’d flown through Istanbul – and the incredible new airport there – in both directions. We started our trip in South Africa, and on our way there on March 4, the airport was mostly bustling; the business-class lounge was a great experience. On the way home was another story. The airport was mostly shutdown; huge swaths of the terminals were barricaded, blocked by police, the lights dimmed. The lounge went from buffet/self-serve, to almost everything being individually portioned, using an insane amount of plastic. We arrived back in the US with no temperature checks or hand sanitizer to be found.

Needless to say, we were both ready to flying again and had some idea of what to expect from great reporting on several of the other blogs. Our expectations were, even in paid first. We certainly didn’t expect a great airport experience so most of SFO – including the Centurion Lounge – was shutdown.

We moved out of our apartment in San Francisco the day before our flight, electing to stay at the new Grand Hyatt that’s connected to SFO. I’d stayed there before and it’s a phenomenal hotel, not to mention being connected to the airport would make our lives much easier the next morning.

The Grand Hyatt SFO
A junior suite at the Grand Hyatt SFO

The hotel amenities were mostly unavailable, including the bar and restaurant. They did have a market/take-away cafe which had decent food, snacks, and plenty of drink options (non-alcoholic and the hard stuff). Prices were steep thought, however as a Globalist, we did get the choice of 2 free coffees + 2 breakfast items, two drinks, or two dinner entrees. Since the dinner food looked weak and the breakfast food was inexpensive, we opted to use it on a severely marked up bottle of wine.

Not much plane spotting to be had these days

The morning of, we walked Dallas several times and took him back out to the parking lot where we were able to throw the ball with him to get him tired. After that, we took our checked bags to the airport to drop off since we had Dallas with us + carry-ons. We had the maximum amount of bags we could get for free with United; since I’m 1K, we each got 3 bags at 70 lbs each, which we used every bit of. The hotel was nice enough to take us in their Sprinter van with our bags rather than try to drag them onto the AirTran: a lifesaver! We went back to the hotel, had a liesurely breakfast, then headed back to the airport, this time on the AirTran.

SFO was a ghost town when we got back to the terminal. Leigh and I both have Clear, however her Pre-Check didn’t print onto her boarding pass, so rather than walk down to get another reprinted, she opted to just go the regular route since there was no one in line. I was through in seconds, however she ended up having some issues I could only laugh about at the time (she definitely didn’t think it was funny).

So as we were packing, we did bring some things out of our panty, including a 2 pound bag of Italian 00 flour. We ran out of space in our checked bags and that bag of flour ended up in her roller board. Well I’ll let you guess how TSA viewed that bag of flour! Hint: TSA is not looking for drugs, so they weren’t concerned that Leigh was Scarface, but rather the Unibomber.

They called an explosives expert who started doing all sorts of tests on the flour and Leigh’s bag, all the while I’m just laughing. Surprisingly, Leigh didn’t find this so funny! We offered to just throw the flour away, which they wouldn’t allow until we sat through a full inspection of her bag. Things did get a little more stressful once we got the boarding notification and her bag was still sprawled out.

He ultimately let said no big deal, have a good flight, but at the point we had to book it to our gate. Getting sweaty before a flight is one of the absolute worst things on the planet and something I try to actively avoid. I failed on this day.

The gate area was empty and we shortly found out the plane was too. We bought first since we had Dallas, and it was completely full, however economy only had 17 people, giving us a total headcount of 33 for our flight!

We weren’t proactively offered anything to drink, which I was expecting, so I went up to the purser and asked for two beers. We were both exhausted and stressed from that little ordeal and the only thing that could resolve it was a cold beer, which she happily provided.

An almost completely empty flight to Maui in August

The blankets were just the standard crap you get on any domestic first class flight. The only available food was the “tapas” snack box from coach, which they just handed out to everyone in first. Alcohol was fully available, however the wine was just the wine from coach, meaning they were in the single serve plastic bottles. There was no glassware, only plastic cups.

Fancy!

Overall the flight attendants were lovely and gave excellent service. It just sucks that United (and other airlines) have used COVID has a means to absolutely gut premium service.

We made it!

Looking ahead

We’re in the second half of our mandatory 14 day quarantine, so at this point, we’re starting to look at what our life as Hawaiian residents will be like. I have some downtime from work in addition to a couple of weeks of PTO that I’m behind excited to use. As someone that’s incredibly active and a thrill-seeker, I’m beside myself on the opportunities that living on Maui will present. Whether it’s waking up to swim in the ocean, surfing, mountain biking, road biking, hiking, or learning how to kite surf, there’s really no end to the activities here (tons that are free). As avid scuba divers, we’re both stoked to be in a world-class diving spot.

I know we’re going to love it here for all the reasons above, as well as the people. Every time I’ve visited Hawaii, the people have been as hospitable as anywhere I’ve been (rivaling the “Southern hospitality” I grew up with in Alabama). We’ve been here a short time and already the people that have helped us through quarantine have been so gracious.

The home stretch of quarantine!

Lastly, I’m looking at this time as a moment to reflect. Living in a city like San Francisco can mean a constant feeling of go, go, go. I think I can speak for Leigh as well in saying that we’re both anxious to reset. Our landlord told us to be prepared to shift our way of thinking, to not expect things at a moment’s notice like we do on the mainland. Being content with where we are and the things we have around us will be a nice change of pace, one that I don’t know that we’ll be ready to abandon after six months. šŸ˜‰

Filed Under: Hawaii Life Tagged With: hyatt, maui, moving, united

Looking back on 2019 (and the last decade)

December 27, 2019 by boltonpoints

2019 was a lot of things; a down year in travel it was not. I visited seven new countries as well as some new North American cities. My work travel has been mostly west coast based, which has certainly made life easier. I also had a long stint of time at home, which was much needed considering my flight mileage for the year was close to 150,000 miles.

The decade

The decade was an interesting one for me. The beginning of it I was fresh out of college in the middle of the Great Recession. I dreamt of traveling the world but didn’t have the means to do so, perhaps supercharging my desire. It wasn’t until 2011 that I took a job in Charlotte, North Carolina that I got the opportunity to start traveling for work. My job took me to Los Angeles every week, while my new girlfriend Leigh of 3 weeks (and now wife) stayed home. I was home so infrequently that I gave up my apartment and moved in with Leigh, only to never look back!

We traded Charlotte’s mild weather for Miami’s beaches in 2014. To say this was life-changing would be an understatement. If you’ve visited Miami before, you know that the culture is night and day from anywhere is in the US (I would have plenty of opportunities to practice my Spanish)! After nearly four years in South Florida – and making some lifelong friends – we moved West, to San Francisco. Moving to California was something we’d always wanted to do and two and half years in, we’re having a blast. The Bay Area has a never ending list of things to, so we do find that we drive for more day or weekend trips, versus getting on a plane.

In 2017, I finally (finnnnally) popped the question! We married in early September 2018 in Savannah, which is where Leigh is from. It was the sweatiest day of my life (see early September in Savannah).

I surprised Leigh with her parents being present for the BIG question

It’s been a hell of a ride thus far. On the one hand, we’ve lived the life that both of us always thought we might live: nomadically wandering the world. On the other I’ve been ā€œgoneā€ more than I haven’t been (due to work). As John Mayer put it, I miss the Home Life. In just six years, we’ve been to almost 35 countries and six continents (Antartica in the future?).

In Venice

Through a lot of trial and error, I end this decade much smarter than I started it.

Statuses

Airlines

United 1K

I began the year on a 1K challenge, which I barely hit. After a few months as a 1K, I immediately came to appreciate much of what United offers its elites. I just requalified for 1K and am excited with the the things that United is doing, like the introduction of PointsPlus and its robust international route network. I’m not sure how I feel about the move to a strictly revenue qualification system for 2020. At the end of the day, I live at a fortress hub and United is the best option out of SFO. 1K also comes with Star Alliance Gold status which provides a plethora benefits.

American Platinum

Weird. That’s the first time I’ve written out my soon to be Platinum status on American. After seven straight years as an Executive Platinum, I finally ā€œbroke upā€ with American. Why? First and foremost, they’ve decided to be uncompetitive on the west coast and their route network no longer works for me. Their further degradation of the Alaska relationship was the final nail in the coffin. The other reason I had no problem cutting ties with American is due to its continued downhill slide in just about everything. The leadership at American has provided no vision to their employees and its unclear to consumers whether they want to be a low cost carrier or a premium airline. What’s left is an airline that is good at neither and a new reputation that they no longer care about comfort or on time arrivals. I hit platinum primarily based on an inexpensive partner business class fare that earned me far more qualifying dollars than I actually spent. Platinum keeps me as oneworld Sapphire, which allows me business class lounge access when flying internationally.

Hotels

Marriott Bonvoy Ambassador Elite

I managed to keep my Ambassador status another year which is great, because I really like my ambassador, Alie. While not earth shattering, I do find having an ambassador to be a nice perk. Having a single point of contact for everything is incredibly helpful when you’re busy. Given how big Marriott is now, it’s also the best way to ensure upgrades, special treatment, etc. Being Platinum no longer means much (other than free breakfast), so I’m happy being two levels above. With that said, I’ve become disenchanted with Marriott through the merger process. Communication was minimal and they absolutely did a bait and switch when they moved to peak/off-peak award pricing. The way it was represented to everyone is that it was based on the season, but in reality it’s dynamic pricing based on occupancy levels. Points Advance was effectively killed, and Suite Night Awards seem to be harder to confirm. At the end of the day, Marriott has hotels everywhere and the legacy SPG portfolio has dozens of aspirational properties that make it hard to leave Marriott.

Hyatt Globalist

Park Hyatt Saigon

Hyatt is new for me this year. I completed a challenge using my American Executive Platinum status that got me Globalist status after just 18 nights. Four months in, I’m really impressed with Hyatt overall. Unlike Marriott, where you need a VLOOKUP to figure out where breakfast is complementary, Globalists get free breakfast at every property. Globalists also get suite night awards that are incredibly valuable, allowing suite upgrade confirmation at time of booking. While still small in comparison, Hyatt has also done an excellent at increasing their footprint through some recent acquisitions. Looking to 2020, I’m planning to double down on Hyatt and make them primary hotel chain.

Hilton Diamond

Ah Hilton, my first hotel status. I’ve been Diamond off and on for years, though Hilton hasn’t been my primary hotel brand in 5 years. Why? I moved to SPG and fell in love (RIP) and frankly, Hilton doesn’t have a long list of aspirational properties, though that’s changing. This year I managed to get Diamond through a status challenge that only required 8 stays. Upgrades are hit or miss, though that’s primarily a function of the Hilton Aspire card providing diamond status, so the numbers are much larger. Because Golds get many of the same benefits – including free breakfast – I don’t put a huge price on Diamond status. Hilton has always been my ā€œback pocketā€ brand and one I always try to keep some points. Remember, no matter where you go, there’s probably a Hampton Inn nearby.

Rental cars

Living in San Francisco – where we don’t own a car – I find rental car status to be valuable, but most probably don’t. I won’t got into a lot of detail, but I ended up with Avis Preferred, National Executive, and Hertz Presidents Circle, all of which give me access to better cars and easier check out.

2019 stand outs

Places

Moorea, French Polynesia

Our trip to French Polynesia was a random booking due to award availability at the Le Meridien there and two, United starting service to Tahiti with incredibly low fares. We spent five nights in Bora Bora but what really stood out was our two day, one night stay on Moorea, a small island just off the coast of Tahiti. Unlike its more famous cousin Bora Bora, Moorea offers visitors with far more things to do than lie on the deck of their overwater bungalow like in Boring Bora (as the locals call it). With plenty of hiking, water sports, and the ability to be self sufficient through renting a car (again, unlike Bora Bora), there’s non-stop things to do and the French Polynesian island that we said we will return. The Hilton Moorea offers a great points option for those visiting.

British Columbia, Canada

Victoria, BC

Another trip that was helpfully dictated by points. I’d purchased a Marriott vacation package using points, which netted some incredible deals. Part of the deal was a seven night stay at a Category 1-4 hotel. Normally a low category hotel is the last place I want to spend a week, but we find a gem in the Vancouver suburb of Burnaby at the Element hotel. As an extended stay hotel, it offered us the ability to cook for ourselves, not to mention it was pet friendly. Even though it wasn’t in the heart of the city, the hotel was less than 10 minute walk to the rail that takes you into downtown Vancouver. It also offered a great jumping off point to explore the region, such as Grouse Mountain and Whistler, where we stayed a night. We went around the July 4th holidays, so the weather was absolutely perfect for being outside. We also took the ferry to Victoria for a night and had a blast. In an effort not to backtrack, we took the ferry straight back to the United States, arriving at the Port Angeles terminal. We spent 10 days hiking, swimming, eating, and exploring the best of British Columbia and can’t of recommend visiting enough.

Lake Como, Italy

Not a bad view from the pool, Hilton Lake Como

Wow. That pretty much sums up how we felt about Lake Como. On the same trip we visited Florence, Cinque Terre, and Venice, but none of them struck us quite like our time on the lake. The scenery is jaw dropping and mixed with the culture and food of Italy, it’s a can’t beat destination. We were initially supposed to rent a boat for our anniversary, but the winds that day had other ideas, so we slummed it by the pool instead. We stayed two nights at the Hilton Lake Como using points. We will return.

Bonus round: Uruguay

Punte del Este

My dad, brother, and I have started a somewhat tradition of taking a trip every year. This year we went to South America, specifically to Buenos Aires and Uruguay. While Buenos Aires needs no introduction, Uruguay is probably not a place that many people have heard of. Getting inspiration from Anthony Bourdain, we added Montevideo to our list (along with some day trips). What we were rewarded with was a country as interesting as any place I’ve been. A socially liberal country – they’ve legalized weed and same sex marriage – with one of the highest per capita incomes in the world, Uruguay sits just across the Rio de la Plata from Buenos Aires. While there are many similarities between Argentinian and Uruguayan culture – and they both love wine, beef, and fĆŗtbol – Uruguay has a distinctive flare and plays the part of the “less famous cousin” really well. We made a day trip to the beach town and capitol of the superrich Punte del Este, where we found warm weather and locals frolicking on the beach.

Best flight:

Qatar Q-Suite A350-1000

I almost feel stupid for even including this. Thanks to some dumb luck and a willingness to fly out of the way, we flew in the Q Suites for the second time in September. Honestly the flight was better than the first Q Suite experience, not to mention the new plane factor (spoiler: the A351 is my new favorite plane).

Best hotel:

St Regis Florence

On our trip to Italy, we stayed at two of the premier hotels not only in Marriott’s portfolio, but the world. Although the Gritti Palace was a close runner up, Leigh and I felt like the St Regis in Florence was on another level in terms of service. From coffee being delivered daily to the room, to the sabering of the champagne every night at the bar, to every other little detail in between, the St Regis Florence is a cut above anywhere else that we’ve stayed.

A close runner up: Las Alcobas Napa Valley – you can find my review here.

Did 2019 live up to all your travel ambitions?

Filed Under: Travel Tips Tagged With: 2019, american, hilton, hyatt, marriott, qatar, united, yearinreview

Resort Fees and really expensive water

October 28, 2019 by boltonpoints

Sheraton Kona Resort lobby

Greetings from SFO! I just arrived back from a weekend on the Big Island of Hawaii. While my brother and I had an awesome time, I can’t help but think about the bad taste that the hotel left me. The Sheraton Kona Resort is and was an overall fine place to stay; good location, killer views, and large rooms, but overall the property could use an update.

I may write a review of the property later, but I want to focus on a specific topic that really makes my blood boil: resort fees. These opaque fees typically include things like bottled water, local calls, WiFi, fitness center access, and maybe some activities that you may or may not want to use. Make no mistake, these fees are used by hotels to mask the total cost of a stay and typically range from $20-$50/night. These fees are used across hotel chains, so they’re equal opportunity offenders. The other thing about resort fees? They’re mandatory, meaning there is no employee or manager that can or will waive them.

The Sheraton Kona had a $30 a day fee, which included:

  • Designer tote bag
  • Complimentary Kona trolley rides
  • Guided cultural and historical tour of Kiholo bay 
  • Hula lessons 
  • Lei making 
  • Ukulele lessons
  • 2 bottles of water per day
  • Mid-day refreshments by the pool
  • Complementary access to hospitality room (if your room is not available for late check-out, they can check you into this room)
  • Complimentary access to fitness center
  • Unlimited use of lawn games
  • Unlimited bicycle rental
  • Unlimited local calls
  • 30 min of long distance calls per day
  • Complimentary use of binoculars 
  • Welcome lei and elixir
  • Complimentary wifi

This list was not reviewed with us at check-in, probably because providing value in the fee isn’t important, but collecting revenue is. What that means is that I would need to know that midday refreshments were offered at the pool as part of the fee, then ask when, where, and what time. We were not offered the “designer tote bag” and the welcome elixir consisted of watered down juice served in cone-shaped paper cups (fancy!). This just screams we want to make this fee worthwhile, doesn’t it?

We were there for three nights, Thursday through Sunday, and many of the activities or lessons don’t happen on the weekends. The only thing on the list that was of any value is the trolly ride into town, saving us some money on an Uber/taxi. That said, it’s already free, the only thing the hotel did was arrange a stop on property. Looking further down the list, local and long distance calls is a laughable perk, wifi is already included for those with any Marriott status, and calling 2 bottles of water in a place that has excellent tap water is ridiculous. At $30/day, this might be the world’s most expensive water!

For our stay, I used points, and unlike Hyatt and Hilton, Marriott does not waive resort fees for award stays. So after three nights of resort and parking fees ($20 a night), our total bill came to $150 before taxes. Since I have to pay taxes on the resort fees, the actual out of pocket becomes about $38/night. So much for a “free stay”! Rates for this property typically go for somewhere between $139-189, making the resort fee a hidden 15-21% markup.

Resort fees add up quickly

Even though Marriott is out of step compared to other programs, the fact that resort fees are even legal is something being challenged in court as I write this. Resort fees are becoming more prevalent, especially in the US, and as the lawsuit says that hotels collected about $3 billion dollars worth of fees in 2018.

There are some fees that can be worth it, but they’re few and far between. For instance, the St Regis New York has a $50 fee, but includes a $100 food and beverage credit and MoMa museum tickets. These kinds of inclusions are the exception.

My take

Resort fees assume that hotels know what customers want, using a one-size fits all approach. For me personally, even if the fees were clearly explained, I probably wouldn’t have used any of them because they don’t match my travel habits.

As I see it, the path forward on resort fees includes:

  1. Until (and if) resort fees are finally killed, Marriott needs to match their competitors and waive resort (and parking) fees for award stays. Nothing says thank you for your loyalty like a mandatory $150 hotel bill while still burning points.
  2. More broadly, the FTC needs to take a hard stance against resort fees and make hotels in include them in the rate they show. For a family staying for a week on their only vacation for the year, this amounts to hundreds of dollars of undisclosed fees that will likely alter their ability to pay for other things on their trip. Resort fees aren’t transparent and don’t show the full cost of a stay, which again, is the intent. The Department of Transportation did this several years ago with the airlines, which is why the price you see when searching is the price you pay (though with basic economy, it now includes less). Further, hotels like the Sheraton Kona are charging the fees and not providing additional service beyond what you would already expect at a resort in Hawaii. Resort fees cheapen the overall resort experience by nickel and diming customers with fees they didn’t know about.

Filed Under: Hotels, Travel Tips, Uncategorized Tagged With: hilton, hyatt, marriott

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Andrew

World traveler, with a day job. I travel 150,000+ miles per year, most of the time in premium cabins. for free.

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